Are you a Hera Comm customer with a fixed-use down payment contract? Read more here…
In recent months, Hera Comm unilaterally changed the contractual terms and conditions of those customers in the protected market with "constant consumption down payments" contracts, moving them to the free market. After numerous complaints and requests, the situation has been clarified, and the information being released in recent days provides customers with this type of contract with three different options:
1. Remain in the protected market with a "constant consumption advance payment" contract, the so-called flat rate, with which you pay five bimonthly bills as advance payments in constant installments and a sixth as a balance, and for which no security deposit is required (it seems that self-reading is also possible with this type of contract);
2. opt for the protected market, but with bimonthly billing based on actual consumption (with self-reading) or estimated consumption (if self-reading is not performed), which takes into account seasonal consumption. In this case, a security deposit is required, unless direct debit, postal order, or credit card payment is chosen as the payment method;
3. choose the free market, evaluating the various offers on the market.
Therefore, if you received the information, you find yourself in this situation and can choose between the three options listed above. If you don't communicate anything, you will remain in the first option, which is the one you had in the past. I emphasize that this option is only available to users who had a "constant consumption down payment" contract in the protected market.
